1. Which agreements can you challenge?

Any agreement that was signed before 6th of April 2007, the maximum amount borrowed was up to £25000 and balance outstanding is £5000 or more. This includes credit cards, all type of loans, store cards, and hire purchase agreements. Please note that we cannot provide our services if the credit agreement in question is currently or has been subject to same or similar litigation, or agreements that are subject to an Individual Voluntary Arrangement (IVA) .

2. What if I do not have my original credit agreements?

The solicitor will ask the lender/s for a copy of your file including the credit agreement that you signed.

3. Does it make a difference when I spent the money?

No. As long as the agreement in question was signed before 6th of April 2007 we can deal with it. However, you should bear in mind that if you spent the money knowing that you are going to try and “write off” the debt, this may be a criminal offence.

4. I work for one of the services where “not being able to discharge a lawful debt” means I can lose my job. Does this procedure make me liable to disciplinary proceedings?

No. This process does not mean that you are refusing to pay. This is a legal process which allows you to challenge the legality and enforceability of your contract with the lender so this is a civil dispute. You should contact your employer, human resources department, trade union or professional standards department to clarify this situation.

5. Do I have to provide my financial details during this process?

No. This process is not reliant on your financial circumstances. We will ask you some questions about your finances to ensure that if you are in financial difficulties, we are not compounding them by our upfront fees. This information stays with us and is not passed on to any third parties.

6. What if I have already paid all the monies borrowed?

Unfortunately we only deal with existing agreements, if you have already paid all the monies owed or if your outstanding balance is under £5000, we are unable to help you.

7. Which geographical areas do you cover?

We provide our services in England and Wales only.

8. What is the upfront cost?

First credit/loan agreement = £300
Any subsequent agreements = £200 each.
This is capped at a maximum fee of £1100 irrespective of how many agreement you have.

9. Do I have a cooling off period?

Yes. You have 14 days from the date of signing to cancel the arrangement with us and we will refund you the monies you paid.

10. Are these fees refundable?

No. After the 14 days cooling off period, these fees are non-refundable.

11. Do I have to pay any other fees or costs?

No. There are no other fees or charges. Our solicitors will arrange an insurance policy, which will cover the other sides costs if the case goes to court and is not successful. You do not have to pay anything towards this insurance policy.

12. Will I have to attend court?

As with any other legal dispute, sometimes it may be necessary to progress the matter to courts, particularly if there are factual issues that the lender is disputing. In the event that you do need to attend court, the solicitor will guide you every step of the way.

13. What happens if I get any monies back from the lender?

If the solicitors discover that you have been mis-sold a PPI, been charged “bank charges” etc, they will try to get these back for you, along with the interest. If successful, you get the 100 % of the amount. We do not charge you a percentage of the debt written off or monies received back from the lender.

14. Do I have to use you to deal with my credit agreements?

No. You do not have to use us to deal with your credit agreements. You can contact the Financial Ombudsman’s Service or use other organisations like Citizens Advice Bureau for advice and guidance.

15. How long does it take to complete the process?

It will take up to 60 days (plus 14 days cooling off period) to get copies of your agreements from the lenders and to get them checked. It will take approximately 8 months for the whole process to complete.

16. Would this affect my credit rating?

No. Getting copies of your agreement from the lender, (we request this on your behalf) or getting it checked will not affect your credit rating.

17. What happens to my credit file entry at the end of this process?

If an agreement is reached with the lender without going to court, the solicitors will make it part of the agreement that any reference to the agreement in question is removed from your credit file. If the case is successful in court, you will have to write to the credit reference agencies with the copies of the judgement to get the entry removed, amended or a note put on your file.

18. What if I have arrears, am on debt management plan or have CCJ?

Provided you signed the agreement before 6th of April 2007, have outstanding balance of £5000 or more and Consumer Credit Act 1974 regulates the agreement, we will be able to deal with it.

19. Will I be able to get credit in future?

Yes. This is not an IVA, debt management or any other such procedure. However, we believe that in some cases the lender, who is subject of the process, might not enter into a credit agreement with you.

20. Can I keep using my card or credit facility?

No. Once we start acting on your behalf, you must not use the card/s in question or borrow further amounts as part of your loan that we are dealing with. This could have a detrimental effect on your case.

21. Do I have to carry on making payments to the lender/s during this process?

Yes. You should carry on making the minimum or agreed payments to the lender whilst going through this process. This applies even if you are on a debt management plan. This process (until completed) is not going to stop the lenders to take action to recover their monies.

22. Do you guarantee that all or most of the debt will be written off?

No. Like any civil litigation, there are no guarantees that this process will succeed.

If you have any further questions, please contact us.